Ferielejlighed - 8 personer - 75011 - Paris

Customer Service: My family and I recently stayed at this property for our first trip to Paris, and while the home itself and the location were great, the overall experience was extremely frustrating and disappointing—especially considering we spent over $5,015.43 on this property and planned this trip for months. The biggest issue was the complete lack of communication. Starting about a week before our arrival and continuing throughout our stay, we were unable to get in contact with the host. We booked through VRBO, which directed us to a company called CheckMyGuest, and were told to stay in contact with a housekeeper—but we were never given any contact information for that person. We never received the supposed email from CheckMyGuest (not in our inbox or spam), even after confirming they had the correct email address. Throughout the trip, we made numerous calls and sent multiple messages, and we have phone logs documenting our repeated attempts to contact the host, CheckMyGuest, and the housekeeper without receiving meaningful help. By chance, we ran into a caretaker at the property who gave us the keys—otherwise, we would have been completely stuck. There were no instructions provided for anything: no WiFi information (which was extremely unacceptable, as we needed internet to navigate and plan our trip), no details on parking despite it being advertised, no information on trash disposal, and no checkout instructions. Because of this, we had to leave bagged trash on the kitchen floor and in the refrigerator to avoid odors, since we didn’t know where to dispose of it. We also didn’t know what to do with the linens or where to leave the key, so we left it inside the house and hoped for the best. Trying to get help made things worse. We spent time and money making international calls, only to be put on hold, receive no answer, or be told to contact the housekeeper—whose contact information no one could provide. Every call cost us money, adding to the frustration. There were also several issues with the property itself. The stovetop did not work (only the oven), which defeated the purpose of booking a place where we could cook and save money. Several of the dishes were cracked and unusable. The listing advertised a parking space, but there was no indication of where it was, and it was not apparent at the property. Overall, while the home and location were nice, the complete lack of communication, missing basic amenities like WiFi, and unresolved maintenance issues made this a very stressful experience. For a trip we invested so much time, money, and excitement into, this stay did not meet expectations at all. As an example, please look at attached photos: We hope someone can finally contact us to address these issues.

Dieser Ort ist großartig für Familien! Das Schlafsofa im Wohnzimmer war bequem, und der Esstisch war perfekt für unsere Mahlzeiten, Wir haben auch die bereitgestellten Handtücher und Bettwäsche zu schätzen gewusst,

Hvilket vidunderligt sted! Lejligheden er smukt indrettet og meget moderne, Vi nød vores morgener med at sippe kaffe på de nærliggende caféer, Anbefales varmt til alle, der besøger Paris!

Vi havde et behageligt ophold i denne lejlighed, Den var bekvemt beliggende, og faciliteterne var lige hvad vi havde brug for, Et praktisk valg til et gruppebesøg,

Denne ejendom er et fremragende valg for grupper, Vi havde masser af plads, og de moderne faciliteter gjorde vores ophold behageligt, Beliggenheden nær Place de la Nation er et stort plus,